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		<title>Lessons in Customer Service</title>
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		<pubDate>Tue, 30 Mar 2010 16:19:06 +0000</pubDate>
		<dc:creator>Jenny Huschka</dc:creator>
				<category><![CDATA[Brand Building]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[promotions]]></category>
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		<description><![CDATA[Have you ever been the victim of an overzealous customer service strategy? This happened to me over the weekend and it inspired me to share my thoughts on follow up and customer service. I’m not claiming to be a customer service expert, but I know what makes me buy and what turns me off to [...]]]></description>
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